Your safety matters

Safety first

From the moment you request a ride to the second you arrive, every feature is designed to keep you protected.

Safety Features

Built to protect you

Our multi-layered safety approach combines technology, thorough screening, and human support.

🔍

Rigorous Screening

Every driver passes criminal background checks, motor vehicle record reviews, and identity verification before they can drive.

📍

Real-Time Monitoring

Share your live trip with trusted contacts. Our operations team monitors rides and can detect unusual activity.

🚨

Emergency Help

One-tap emergency button connects you to local authorities or our 24/7 safety response team instantly.

⭐

Two-Way Ratings

After every trip, riders and drivers rate each other. Low ratings or safety reports lead to immediate review.

🛡️

Insurance Coverage

Every ride is backed by comprehensive insurance. In the rare event of an incident, our claims team responds quickly.

🔒

Privacy Protected

Your phone number stays hidden. Pickup and dropoff addresses are masked in driver history after the trip.

Safety
Last updated: August 19, 2026

Due to the COVID-19 pandemic, tyt has updated health safety guidelines to help keep drivers and passengers safe. Under the new guidelines, drivers and passengers must stay home if they have COVID-19 or related symptoms, wear a face covering, keep the front seat empty, and roll windows down when possible. Drivers or passengers who repeatedly violate these new guidelines will be suspended. If a driver ever has a health safety concern, like someone not wearing a face covering, they can cancel the ride without incurring a fee.

Have a safety concern?

Our support team is here to help you 24 hours a day, 7 days a week.

Contact Support Learn More
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